![]() Note:If you are on a corporate network, you may need to have an IT technician help you. See Running SugarSync with Antivirus/Firewall Software. You will probably need to add SugarSync the list of trusted programs in your operating system's firewall or third-party security software. Some firewall or anti-virus software programs block SugarSync from using the network resources it requires. Restart SugarSync, if the icon shows an icon other than the disconnected icon, it is connected to our servers.Ĭheck for firewall or anti-virus software settings.On the SugarSync desktop client, right-click the SugarSync icon in the taskbar and choose Quit SugarSync (Windows) or click the SugarSync icon in the Menu bar and choose Quit (Mac OS).Make sure that your computer's internet connection is working by launching a browser and seeing if you can successfully navigate to any website. If your computer isn't connected to the internet, SugarSync can't connect to the cloud. If SugarSync continues to be disconnected for a number of days, only the most recent changes would be uploaded. When SugarSync disconnects, any uploading or downloading of files is paused until SugarSync can reconnect. If your SugarSync status shows the disconnected icon, it means that your computer is not connected to our servers. The icon in the system tray (Windows) or Menu bar (Mac) will display this image The status on the SugarSync Desktop App looks like this icon Unfortunately, I am taking EN off the table as a student recommendation and will seek other sytems more user friendly to an open cloud system.You can tell that SugarSync is disconnected when you see the following: ![]() I can honestly say that I have now been directly responsible for over 300 Endnote sales to my students. Allow users a cloud system that suits their needs rather than hamstringing us into a system that you perceive is robust, but is not. Personally, I work from home, work and on the road. The problem with your system is that it does not let you easily work across multiple computers. Or, allow more than one library to be uploaded to your cloud. Though you cannot accommodate all cloud systems, a factor that is likely muddled by ever-changing operating systems, it seems as though you could identify one cloud system outside of yours to enhance end-user preferences. being forced into a closed system and adjusting to drinking the TR/Clarivate system kool-aid. ![]() letting the user choose a path that enhances their productivity vs. ![]() ![]() I completely understand that “the cloud” is not as straight forward as one would like to think, the TR/Clarivate system is not user friendly, nor does it enhance productivity vs. While I appreciate that company’s seek proprietary programming and one cannot accomodate all needs, the “black box” syncing system of EndNote for just one (1) library is dysfunctional and does not accomodate user needs, but simply strong arms users into the TR/Clarivate system.ĭo you honestly expect users to create one, singular library for all research projects, sub-divided into “groups,” that may entail 10,000 or more references and PDF’s? I am sorry to say that after 20+ years of Endnote use and the recommendation to all of my students for this program as an essential graduate school tool, I find it increasingly difficult to recommend it any further. ![]()
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